Return Policy

Conditions of Return:

You may return, exchange or receive a refund/credit on your glasses if you are unhappy with them for any reason, providing that the following conditions are met:

• You can return your purchase upto 30 days from the received date.
• You include the returns authorisation form (we will email this to you after you call/email us) with your returns package.
• Returns must be in their original condition and with all accessories included in your package (e.g. cases and cloths).
• You were not advised when you purchased (by our opticians or by information on the website) that your original order was inappropriate for your needs.

When you do return product we recommend that you obtain proof of postage from the Post Office as we are unable to take responsibility for packages lost in post. We don`t pay for return shipping or refund shipping and handling cost. Orders under Free Shipping offer will be charged $5.95 for shipping and handling fee. Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.